Restaurant Reviews - Pizzahut/Fratini's

Friday, June 23rd 2017.

What started as a simple craving for pizza turned into the biggest mistake of my life.

For starters we, meaning my mother and I, saw this poster from Pizza Hut, Stating right there that its an ALL YOU CAN EAT kinda thing. So I called their airport mall branch and made a booking the day before. They then told me that I was supposedly meant to go there 2 hours before my booking to pay for the buffet in full. Weird right? normally for "buffets" you PAY after you eat. So the next day when my movie let out I called their establishment to let them know that I was on the way to pay, and a person by the name of ARGIL made fun of my voice, I didn't know service staff could to that to customers. We still decided to make our way there anyways.

Arriving there, our seat was still available and we weren't asked to pay upfront and its a good thing too as we were not treated like proper guests, more like beggars.

We were not given cutleries, or even a drink, and when we asked for another slice of pizza the guy serving the pizza said we were only allowed one piece each, I BEG YOUR PARDON? ONE PIECE EACH?! then what was with the whole advertisement deal, "all you can eat pizza"

They even served a malay family that came in after us drinks & pizza.

And as if that wasn't enough my pizza didn't even have half the toppings on it.

To shorten it up, we left unhappy, filed a complaint and are now receiving compensation for the mishap. LOCAL staff should be more accommodating to EVERY single human being as they are in the F&B industry. Trust me when I say, Pizza Hut is the last place I'll ever want to go again!

Moving on, after pizza hut we decided to go to the next place I made a reservation at, Fratini's Centrepoint Gadong.

During the month of ramadhan they were giving 50% off pizza which was great! Or so we thought.

We placed our order for One Tuna Pizza & One Suprema Pizza with a waiter named Rick. We were so hungry when the first pizza came we wanted to devour it immediately but we just snapped some shots and wanted to wait for the next pizza only to find out our waiter didn't place the order, he never even repeated our order to us and right after he was done with our table he went to the table next to us to take their order and guess what?! they got all their food. This made us really furious we gave him one more chance, and around 20 minutes later we called it and said we were only going to pay for the one measly pizza we ate and our drinks ($2 can of soybean, what a rip off)

Look how happy I was that the first pizza actually came.

As a compensation for us the waiter said we could have the Pizza free of charge for takeaway.

For a $20.75 pizza it was flimsy, lacked OOMPH and any visible toppings they advertised that goes on it, I mean I understand that the person was rushing but really?

Safe to say that our night was officially ruined and that people should reconsider going to either of these places.